Call Centre Technology

Silver Lining has a long standing history of assisting call centres and enhancing their technology. We understand that as a call centre manager, you are under increased pressure to provide a better service and more lucrative results, often with reduced investment.

Our enhanced call centre services have been proven to provide organisations with added value features that enable centre and team managers to maximise the performance and profitability of their team or department. We have worked with call centres within the managed office, insurance, recruitment and employment, transportation and leisure industries and would love to give you a demonstration of our advanced telephony solutions for call centres.

Whether you require a system for a virtual call centre spread across multiple sites, home based telephonists or sharing calls amongst your team then we have a solution that we will enable you to manage and grow your business.

Ideal for simple help desks to distributed call centres
Scalable from a single agent upwards on a per agent basis
Enables dynamic resource allocation
Automatic and priority controls for call queuing
Complete operational transparency across multiple sites
Support for home based agents
Easy to configure and manage

For a demonstration and to learn about our current call centre partners and their success call our team today on 0845 313 11 11 or email us an enquiry.