Auto Attendant

At Silver Lining we are able to provide a variety of professional auto attendant options to suit your business needs and ensure your customers feel valued. An automated call answering, queuing and messaging service, auto attendant can instantly improve the flow of communication across an entire business, directing customers to the department or person of their choice. A well designed system can provide significant business benefits including:

• An increase in sales
By reducing missed calls you have the potential to increase sales revenue.
• Improved customer relations
Statistics show that consumers believe their hold time to be less if greeted with a message or music and as a result feel more valued.
• Market to a captive audience
Provide customers with news on products and services whilst they are on hold and capture them at the point of interest.
• Reduce the need for a receptionist
Calls can be directed to different departments through an automated system.
• Free auto attendant scripts with all non-geographic numbers
This service is free with all our non geographical numbers.

Designed for use as a highly customisable service, our auto attendant system can be quickly and easily configured by non-technical staff using simple telephone and web-based interfaces. Once committed, changes are implemented immediately enabling your business to benefit straight away. Our online portal empowers our customers to self-manage their portfolio of inbound services and to monitor performance statistics. The portal is accessible by a secure password controlled connection and is quick and easy to use, providing peace of mind 24 hours a day, every day. Don’t have an administrator available to make your changes for you? No problem. Our helpdesk technicians are on hand to make changes for you with a service level guarantee all managed via our support portal IP Vantage.

For more information regarding the benefits of installing an auto attendant system please contact one of our expert advisors today.